Delivery Policy

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Last updated: September 24, 2026

1. Artist's Responsibility

Art de luxe Paris acts solely as a technical intermediary between the Artist and the Buyer. Packaging and shipping the artwork to the Buyer is the sole responsibility of the Artist.

2. Shipping Process

  1. The Artist is notified automatically once an order is paid.
  2. The Artist professionally packages the artwork to protect it in transit.
  3. The Artist selects an appropriate carrier and ships the artwork within a reasonable time (target: 5 business days of payment, unless otherwise agreed with the Buyer).
  4. The Artist purchases carrier insurance covering the artwork's declared value.
  5. The Buyer receives a tracking number to follow the delivery.

3. Delivery Times

Indicative delivery times, from the date of shipment:

  • Domestic: 3 to 7 business days
  • Europe: 5 to 10 business days
  • International: 10 to 20 business days

Actual times may vary with carrier and destination.

4. Shipping & Insurance Costs

Shipping costs shown to the Buyer at checkout cover the transport cost, in-transit insurance, and professional packaging materials for the artwork.

5. Damage in Transit

If the artwork arrives damaged, the Buyer should:

  1. Note the damage on the delivery slip with the carrier present, if possible
  2. Photograph the damaged packaging and artwork
  3. Contact the Artist and the Gallery within 48 hours of delivery

The Artist, having purchased shipment insurance, is responsible for filing the claim with the carrier and resolving the matter with the Buyer.

6. Contact

Delivery questions can be sent to contact@artdeluxeparis.com.